Frequently Asked Questions

The InfraMarker solution gives utility managers and contractors a simple way to locate, mark and manage infrastructure assets. It combines magnetic RFID tags, a RFID reader, an intuitive mobile app and your GIS / data management system. Essentially, it ties the ground to the cloud – specific physical asset location information is available from InfraMarker’s Data Management system or your GIS, making real-time asset management both simple and auditable.

Once you have all the equipment (RFID tags, RFID reader, you’re registered for the app / software) you can get started right away. A good place to start is to watch the videos about how to use InfraMarker.

Radio Frequency Identification (RFID) technology is used in many industries where secure tracking is required. RFID chips don’t need batteries and they can be updated remotely by authorized individuals. They’re also tough; they can withstand a wide range of temperatures and moisture. Because they each have unique IDs, information can be permanently linked to them to create a secure asset management system.

UHF systems are known for generating long read ranges and faster data transfer rate than High Frequency (HF) or Low Frequency (LF) frequencies. Because of these benefits Ultra High Frequency (UHF) RFID is the fastest growing segment in the RFID market.

The depth of read depends on soil conditions, tag type, and reader/antenna strength. We encourage you to connect with our team to discuss what tag is right for your application.

The RFID tag read range is determined by multiple factors, such as: soil conditions, tag size and reader antenna strength. For best results, subsurface InfraMarker tags should be installed just beneath the disturbance level and above the asset.

InfraMarker underground tags are stainless steel backed, IP68 rated, passive (no battery required) RFID tags with a magnet attached. These tags have been rigorously tested and are built to last decades. Above-ground tags undergone rigorous testing and can be affixed to a variety of surfaces or embedded in branded labels.

Very little information is stored on the tag itself (description and location of the asset). A virtually unlimited amount of information can be appended to the tag using your existing GIS or the InfraMarker software. Information, such as images / video of the area surrounding the asset, comments, asset history, work order documents and more can be linked to the tag in the field or in the office. Once the tag is interrogated in the field, access to the asset meta data is available.

No. Unlike other underground locating systems, you only need one tag and one frequency to identify any underground asset. You simply write the asset information on the tag using InfraMarker ConnectTM or the InfraMarker software and identify it when you locate and read the tag. The InfraMarker tags will be visible in the mobile app.

Yes. The InfraMarker Solution locates, identifies and maps any asset marked with an InfraMarker tag.

The InfraMarker Solution instantly gives you the information you need to locate an asset using your mobile device by combining four powerful methods:

(1) The GPS coordinates stored when the asset was installed

(2) Stored visual reference. Photos, video, and/or audio comments about the location appended to the tag located by the asset.

(3) Magnetic identification on the tag that is precisely found with a magnetic locator, and

(4) the RFID reader that interrogates the tag and accesses all appended data through your GIS software or the InfraMarker cloud data management system.

The InfraMarker solution delivers reliability and speed by including the visual reference. That translates into substantial labor savings, fewer accidental hits, and fewer delayed projects.

Location verification and risk management.

(1) The physical marker verifies the actual location in the field. Whether the RFID enabled marker is on an “underground utility below’ post or is buried underground over a weld-point, the physical marker speeds locating and reduces risk.

(2) The RFID-enabled marker includes critical information that can be read in the field even when access to the Internet is not available.

(3) All InfraMarker RFID-enabled marker interrogation is captured and date stamped so you know that a true audit trail exists.

No. The InfraMarker software allows you to place a pin and capture asset attributes without having to place a physical marker. The InfraMarker map will display the difference by highlighting a pin without the InfraMarker logo on it.

iOS and Android smart devices.

InfraMarker: The Apple App Store or Google Play Store

InfraMarker Connect: The Apple App Store or Google Play Store

Yes. Using InfraMarker Connect, you can provide the location intelligence of your assets by exporting the information from the InfraMarker tagged asset into numerous GIS and field asset management solutions.

Alternatively, InfraMarker’s data management system can filter and export data in over 20 formats that can be imported into your GIS.

The InfraMarker solution is cloud-based. Data written or read in the field is available in your GIS or InfraMarker software immediately as long as the field has an Internet connection. That means that a technician in the field can write a tag at 10:32 a.m. and that utility pin and tag information will display on the map as soon as the data uploads.

The InfraMarker solution is set up to provide transparency and privacy. License administrators can grant access to data, grant software permissions and remove access to who and when they need.

InfraMarker uses Amazon Web Service (AWS) which features the maximum protections available.

Yes. You can grant or revoke access at any time. You control who has access to your InfraMarker mobile software.

Yes. As long as you have internet access, field data is immediately available to you in the office. You can see what points were marked or read in the field in real time with the InfraMarker Data Management software.

The InfraMarker data management system has been designed to support data standardization while allowing configuration by the user. Tag information is captured in a standard format, then the user can add a virtually unlimited amount of information to the tag using InfraMarker software.

If the map is InfraMarker compliant (owner, lat-long, asset type) KML format, that information can be imported into InfraMarker and displayed on the InfraMarker map.

InfraMarker will display that information with a generic ‘pin’ on the map to indicate that those are not visually identified or located assets.

InfraMarker is a perfect solution for this situation. With InfraMarker, you can see all of your utilities in one map and contract or employ field staff to locate any or all utilities. Conflicts are easily managed when multiple utilities use InfraMarker.

Yes. The best RFID readers for performance in the field have been tested and selected and are available on this website or on berntsen.com.

IMPORTANT NOTE: the InfraMarker-approved RFID readers are the only readers currently capable of operating with the InfraMarker mobile software.